Tozo Open Real T13120 2023

Warranty

• Most computer parts carry up to six (6) month warranty.
• Laptops starting from 6 months 
• Additional Warranty Upgrade 6 months to 1yr for Laptops: $250.00
• Speakers/Headsets: 3 months
• CCTV Bulb Camera: 1 month
• Laptop Adapters: 1 month
• Epson Printers: 1 YR Warranty with Epson Local Service Centre 
• No warranty on ink cartridges.
• "Final sale" items have no warranty.
• One (1) month warranty on repairs, upgrades, and services

The following voids our warranty:

• Part/s purchased incompatible with system
• Faulty installation
• Damage caused by electrical failure or power interruption
• Virus infection
• Product misuse
• Software conflict
• Items subjected to abuse, misuse, accident, alteration, neglect, unauthorized repair, or installation are not covered by warranty.
• Management reserves the right to make the final decision

Replacement under Warranty

• A five (5) working day wait period on return of goods for replacement applies.
• If a faulty item is replaced by an item of greater value, the customer is responsible for the difference in cost.
• Replaced items may be of a different brand but will be of equal performance.
• Working items will not be replaced.
• A minimum service charge of $50 applies to any goods returned as faulty that are in working condition.
• Service charges apply to any items brought in for replacement that are infected with viruses or that are misused. These items will not be replaced under warranty.